Terms & Conditions – OTAIBI

Last Updated: 18/12/2025

Welcome to OTAIBI, a store specializing in high-quality perfumes and fragrance products. By accessing our website or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to OTAIBI across all platforms.

• Customer: Any individual using the website or purchasing products.

• Products: Perfumes, fragrance oils, and related accessories.

2. Acceptance of Terms

• Using the website or completing a purchase indicates full acceptance of these terms.

• OTAIBI reserves the right to update or modify these terms at any time without prior notice.

3. Product Nature

• All perfumes are authentic and carefully selected.

• Fragrance longevity and scent perception may vary from person to person.

• Product images are for display purposes only and packaging may vary slightly.

4. Orders & Payment

• Orders are confirmed only after full payment is completed.

• No order will be processed or shipped without payment confirmation.

• The store reserves the right to cancel any order due to stock unavailability, with a full refund issued.

5. Shipping & Delivery

• Orders are shipped within the timeframe stated on the website.

• OTAIBI is not responsible for delays caused by shipping companies.

• Customers must ensure that delivery details are accurate.

6. Pricing

• Prices are subject to change without prior notice.

• Promotions and discounts are limited to specific periods and quantities.

7. Intellectual Property

All trademarks, images, content, and designs related to OTAIBI are the exclusive property of the store and may not be used without permission.

Privacy Policy – OTAIBI

OTAIBI respects your privacy and is committed to protecting your personal information.

1. Information We Collect

• Name

• Phone number

• Shipping address

• Order details

• Any additional information provided by the customer

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate regarding purchases

• Improve customer service

• Comply with legal requirements

3. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access.

4. Information Sharing

Customer information may be shared only with:

• Shipping service providers

• Legal authorities when required

We do not sell or share customer data with third parties for marketing purposes.

5. Customer Rights

Customers have the right to:

• Request correction of personal information

• Request deletion of personal data (unless required for legal or operational purposes)

Return & Exchange Policy – OTAIBI

Due to the nature of fragrance products, the following policy applies:

1. Return Policy

❌ Returns are not accepted once the perfume has been opened or used.

Returns may be accepted only if:

• The product is unused

• In its original, sealed packaging

• The request is made within 3 days of delivery

2. Exchange Policy

Exchanges are accepted only if:

• An incorrect product was delivered

• The product arrived damaged

Issues must be reported within 24 hours of delivery, along with clear photo evidence.

3. Damaged or Incorrect Items

If an issue occurs:

• Contact the store immediately

• Provide photos of the product

• The case will be reviewed

• A replacement or refund will be provided based on evaluation

4. Order Cancellation

• Orders may be canceled before shipment only.

• Once shipped, cancellations or refunds are not possible.

5. Shipping Fees

• Shipping fees are non-refundable.

• If the error is from the store, OTAIBI will cover the replacement shipping cost.

For inquiries or orders:
📞 96551196511